Privacy Policy

Effective date: June 1, 2026

Cardinal HVAC ("Cardinal HVAC," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the phone, text (SMS), and email communications we exchange with you.

Information we collect

Contact details you provide — your name, phone number, and email address.
Service details — the message or request you send us (for example, the equipment, issue, or quote you ask about).
Communication records — the texts, emails, and call notes related to your inquiry.
Basic website data — standard log and device information used to keep the site working.

How we use your information

To respond to your inquiry, answer questions, and schedule service.
To send you transactional and customer-care messages by text, email, or phone about your request and appointments.
To provide quotes and follow up on the work you asked about.
To keep records, maintain safety and security, and meet legal obligations.

Text messaging and mobile information

When you provide your phone number and contact us, or check a consent box on our form, you agree that Cardinal HVAC may send you transactional and customer-care text messages related to your inquiry and service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services — such as our text-messaging provider — is permitted solely to deliver the communications you requested. Text-messaging originator opt-in data and consent are not shared with any third parties.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate (such as our messaging, scheduling, and email providers), and only as needed to provide the services you requested, or when required by law.

Data retention

We keep your information for as long as needed to provide our services, maintain records, and meet legal and tax requirements, then delete or de-identify it.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

Reply STOP to any text to stop text messages; reply HELP for assistance.
Use the unsubscribe link in our emails to opt out of email.
Contact us to access, correct, or delete your information, subject to applicable law.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" above shows when it was last revised.

Contact us

Cardinal HVAC
2480 Long Lake Rd, New Brighton, MN 55112
(612) 555-0100 · service@cardinalhvac.example